Contact

Refund and Returns Policy

At Meet Healthcare Automation Technology Sdn. Bhd. (HATSB), we are committed to delivering high-quality, reliable medical IoT devices and digital health services. We understand that sometimes you may need to return a product or request a refund. This policy outlines your rights and responsibilities regarding returns and refunds.

Eligibility for Returns

You may request a return for eligible products under the following conditions:

  • The item was purchased directly from HATSB or our authorized channels.

  • The return request is made within 7 calendar days from the date of delivery.

  • The product is unused, in its original packaging, and in resalable condition.

  • You have proof of purchase (receipt, order number, or invoice).

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged devices not due to manufacturing defects

  • Software licenses, mobile apps, or downloaded digital content

  • Products purchased from unauthorized resellers

  • Devices that have been modified, tampered with, or physically damaged

  • Medical products that have been unsealed or used (for hygiene and safety reasons)

Warranty Returns

If your device is faulty due to a manufacturing defect, you are entitled to a repair, replacement, or refund under our warranty policy. Warranty claims are valid within [Insert Warranty Period, e.g., 12 months] from the purchase date and require:

  • A valid proof of purchase

  • A clear description of the fault

  • Device return for inspection (if requested)

Note: The warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or negligence.

Refunds

Once your returned item is received and inspected:

  • If approved, a refund will be issued via your original method of payment within 14 working days.

  • Shipping charges and transaction fees are non-refundable, unless the return is due to an error on our part (e.g., defective product, wrong item shipped).