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Privacy Policy

Meet Healthcare Automation Technology Sdn. Bhd. (“HATSB“, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our medical IoT devices, mobile applications, and related services (collectively referred to as the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of data when you use our devices, apps, or contact us:

1.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • National ID (if applicable and legally required)

1.2 Health & Medical Data

  • Vital signs such as blood pressure, heart rate, oxygen levels, temperature, etc.

  • Health-related metrics input manually or collected via connected IoT devices

  • User-entered medical history or health notes (if any)

1.3 Device & Technical Data

  • Device ID and serial number

  • IP address and browser type

  • Mobile device operating system and usage data

  • Location data (with your consent)

How We Use Your Information

Your information is used to:

  • Provide, operate, and maintain our Services

  • Sync and display health data on your devices

  • Improve user experience and system performance

  • Send alerts, updates, and important notifications

  • Comply with legal and regulatory requirements

  • Facilitate secure sharing of health data with trusted persons (with your permission)

Sharing of Data

We will not sell or rent your personal data. However, we may share your data under the following conditions:

  • With healthcare providers or caregivers, only with your explicit consent

  • With third-party service providers, who help us operate our apps, servers, and services (under confidentiality agreements)

  • With regulators or government authorities, as required by law

  • In the event of a merger or acquisition, we may transfer data to the new entity, with notice to users

Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Withdraw your consent at any time (subject to service limitations)

  • Request deletion of your data, where legally permissible

To exercise your rights, contact us at sales@hatsb.com

Data Protection and Security

We implement industry-standard security measures to safeguard your data, including:

  • End-to-end encryption for data transmission

  • Secure cloud storage with restricted access

  • User authentication and account protection

However, no system is 100% secure. Users are advised to protect their accounts and devices.

Data Retention

We will retain your data:

  • As long as your account is active

  • As needed to provide Services and comply with obligations

  • For up to [Insert Retention Period, e.g., 2 years] after inactivity, unless deletion is requested

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children without verified parental or guardian consent.

International Data Transfers

If we transfer data outside of Malaysia, we will ensure that appropriate safeguards are in place, in compliance with PDPA and applicable data protection regulations.

Cookies and Tracking

Our website or app may use cookies and analytics tools to:

  • Improve performance and user experience

  • Understand user behavior

  • Store session or preference data

You may disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you via email, app notification, or our website.